IT Service Management

The operational side of IT: onboarding, offboarding, asset management, and disaster recovery drills.

Employee IT Onboarding

Verify a new joiner gets identity, device, and least-privilege access on time and without shortcuts.

Employee IT Offboarding

Verify a leaver loses every route back in, fast, including the accounts that never touched single sign-on.

Change Management

Verify a change is classified, assessed, approved, scheduled, and reversible before it touches production.

Disaster Recovery Drill

Verify a recovery exercise is scoped, safe, and measured against the stated RTO and RPO targets.

IT Asset Management

Verify hardware, software, and licences are inventoried, owned, patched, reconciled, and disposed of safely.